Cancellation & Changes

Last updated: February 14, 2026

We understand that travel plans can change. This policy outlines our cancellation and modification terms for different types of services offered by Sunset Viaje.

Shuttle Services

Cancellation Policy

No refunds once booked (regardless of how far in advance cancellation is made). No-show: no refund.

Changes and Modifications

Route/date changes may be possible subject to availability. If a change results in additional costs (e.g., fare differences or provider fees), we'll confirm the amount with you before proceeding.

Short Escapes (1-3 Days)

Cancellation Policy

No refunds once booked (regardless of how far in advance cancellation is made). No-show: no refund.

Changes and Modifications

Date/itinerary changes may be possible subject to availability. If a change results in additional costs (e.g., fare differences or provider fees), we'll confirm the amount with you before proceeding.

Signature Journeys (Multi-Day Tours)

Cancellation Policy

  • More than 90 days before departure: Full refund minus 10% processing fee
  • 30-60 days before departure: 50% refund
  • 15-29 days before departure: 25% refund
  • Less than 15 days before departure: No refund
  • No-show: No refund

Changes and Modifications

Date changes may be possible subject to availability. If a change results in additional costs (e.g., fare differences or provider fees), we'll confirm the amount with you before proceeding. Changes requested less than 90 days before departure are subject to the cancellation policy above.

Important Notes

Force Majeure

In the event of circumstances beyond our control (natural disasters, political unrest, pandemics, etc.), we will work with you to reschedule or provide a credit for future travel. Refunds in force majeure situations are at our discretion.

Weather-Related Cancellations

If Sunset Viaje cancels a tour or shuttle due to unsafe weather conditions, you will receive a full refund or the option to reschedule at no additional cost.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, interruption, and medical emergencies. Travel insurance can protect you from financial loss due to unforeseen circumstances.

Refund Processing

All approved refunds will be processed within 14-21 business days to the original payment method used at the time of booking.

How to Cancel or Modify Your Booking

To cancel or modify your booking, please contact us as soon as possible:

Please have your booking reference number ready when you contact us.